Terms & Conditions
Welcome to theaddedextras.com. By using our website, services, or placing an order, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By accessing or using theaddedextras.com, you agree to comply with and be bound by these T&C's and our Privacy Policy. If you do not agree to these terms, you should not use this Site.
2. Changes to Terms
We reserve the right to modify, update, or change these T&C's at any time. Any changes will be posted on this page with an updated revision date. Your continued use of the Site after such changes constitutes your acceptance of the revised terms.
3. Custom Products & Personalisation
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Personalisation: You may personalise certain products through our Site. By submitting personalised text, images, or other customisations, you warrant that you have the right to use the content and that it does not infringe any third-party rights, including copyright, trademark, or privacy rights.
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Accuracy of Customisation: It is your responsibility to ensure that all customisation information provided (e.g., text, photos, designs) is correct. We are not responsible for errors or omissions in customisations once an order is submitted.
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Approval Process: If applicable, we may request approval or confirmation of the design before production. Failure to approve the design in a timely manner may delay processing or shipping.
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Limitations: We reserve the right to refuse to process any orders with content we deem inappropriate, offensive, or illegal.
4. Orders and Payment
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Order Confirmation: After placing an order, you will receive an order confirmation email. This does not constitute acceptance of the order, which is only confirmed upon processing.
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Pricing: All prices listed on the Site are in GBP and may be subject to change without prior notice. Prices exclude taxes and shipping charges, which will be added at checkout.
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Payment: We accept various payment methods, including credit cards and Klarna. By providing payment details, you authorise us to charge the total order amount to your selected payment method.
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Cancellations & Modifications: Orders cannot be modified or cancelled once production has begun.
5. Shipping and Delivery
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Shipping Timeframes: Estimated delivery times are provided during checkout. These are estimates and may vary depending on product availability, location, and other factors.
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Shipping Costs: Shipping costs will be calculated at checkout based on your location and the products ordered.
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Damaged or Lost Items: We are not responsible for lost, stolen, late or damaged packages once they have been shipped. If your order is damaged upon arrival, please contact our customer service team within 5 days for assistance.
6. Returns, Exchanges, and Refunds
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Custom Products: Due to the personalised nature of our products, we generally do not accept returns or exchanges unless the product is defective or an error occurred on our part (e.g., incorrect customisation).
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Defective Products: If you receive a defective or incorrect item, please contact us within 3 working days of receipt. We may offer a replacement, repair, or refund at our discretion.
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Non-Returnable Items: Personalised items, including custom engravings, monograms, or designs, are non-returnable unless faulty or damages.